Microsoft’s decision to close Arcane Austin, the developers behind Redfall, left many fans disappointed as they were eagerly waiting for the promised Hero DLC. However, a month later, the refund process for those who purchased the DLC has begun, bringing some relief to the disappointed players.
Redfall, a vampiric co-op shooter, failed to live up to the expectations set by Arcane Austin’s previous successful titles like Dishonored and Prey. The game faced numerous issues upon launch and despite the studio’s efforts to improve it over the following year, it never reached its full potential. The closure of Arcane Austin, along with other studios under Microsoft, left players uncertain about the fate of the promised DLC.
Fortunately, players who purchased the Hero DLC are now seeing refunds being processed, with the money being returned to their accounts through the original payment method. This refund process is happening automatically for those who bought the DLC through Xbox, Microsoft, Epic, or Steam. For those who purchased the DLC through other sources, Bethesda’s support site advises filing a ticket to request a refund. Physical edition buyers are instructed to contact their retailer for a refund or store credit.
Despite the studio closure, Arcane Austin managed to release one final update for Redfall, allowing players to continue enjoying the game offline. This update was a result of significant effort from the team, and it provided a sense of closure for the developers involved.
Overall, while the closure of Arcane Austin was a disappointment for fans of Redfall, the initiation of the refund process for the unreleased Hero DLC is a positive step towards addressing their concerns. As players receive their refunds and continue to enjoy the final update, it marks the end of an era for Redfall and Arcane Austin.
